I would avoid booking such an important day with this venue. 4 weeks before our wedding, they cancelled all our accommodation and guests accommodation as a corporate client wanted exclusive access.
They offered no remediation nor remedy - and left us to solve >50 guests accommodation in summer the Cotswolds with 4 weeks notice. We never received an apology and the general manager refused to meet us, our parents nor take a phone call to discuss.
When I was informed and said I pictured getting ready in the suite booked the morning of my wedding - I was told ‘this isn’t their problem’ and that I only had a contract the evening of the wedding with them so to figure something myself.
When my parents advise it was a breach of contract to on-sell our accommodation and guests accommodation for exclusive use, the response by the hotel was ‘so, sue us’.
We received calls all the way up to the wedding from guests complaining about how rude the reservation team was when’s cancelling their bookings. It was a continuous nightmare in the lead up to an important day, which should have been joyous and exciting.
Truly the most horrendous customer experience imaginable and I wouldn’t wish this upon any other couple for such an importantly day!!I would avoid booking such an important day with this venue. 4 weeks before our wedding, they cancelled all our accommodation and guests accommodation as a corporate client wanted exclusive access.
They offered no remediation nor remedy - and left us to solve >50 guests accommodation in summer the Cotswolds with 4 weeks notice. We never received an apology and the general manager refused to meet us, our parents nor take a phone call to discuss.
When I was informed and said I pictured getting ready in the suite booked the morning of my wedding - I was told ‘this isn’t their problem’ and that I only had a contract the evening of the wedding with them so to figure something myself.
When my parents advise it was a breach of contract to on-sell our accommodation and guests accommodation for exclusive use, the response by the hotel was ‘so, sue us’.
We received calls all the way up to the wedding from guests complaining about how rude the reservation team was when’s cancelling their bookings. It was a continuous nightmare in the lead up to an important day, which should have been joyous and exciting.
Truly the most horrendous customer experience imaginable and I wouldn’t wish this upon any other couple for such an importantly day!!